Wire-set with Fixtures
About Delivery of Products
If we have your order in stock, we will complete the assembly of the rain chain and ship it within approximately 1 week from the date of your order. (Hamon types may take approximately 3 weeks.) The delivery time after shipment varies depending on the destination. Please check with the tracking number provided upon shipment. However, if the item is out of stock, it may take up to 3 to 4 months, so we encourage you to contact us promptly and as early as possible.
During shipping, customs in each country may need to confirm the package with the recipient (the customer). In such cases, the carrier or our company will contact you by phone or email. If we are unable to reach the recipient (the customer), the package may be discarded.If the package is returned to the sender (SEO Inc.) by customs or if it is discarded by customs, our company is unable to assume responsibility for the cost of re-delivery or the discarded products. Therefore, please pay close attention to calls and emails from the carrier or our company.
- In principle, we do not accept returns or exchanges after the arrival of the product. However, if the request for return or exchange of the product is due to defects, therefore our responsibility, then please contact us via the contact form within one week of the arrival.
Please note that we cannot accept returns or exchanges passed that one-week period. - In general, after receiving the returned product, we will refund the amount within one month after inspection.
- If the product is defective due to an accident during transportation, please contact us within one week of arrival. After you return the product, we will send you a replacement.
- As a general rule, the customer is responsible for the shipping costs when returning the product.
- If you have any questions about any of the information above, please contact us through the contact form.
Customs duties, import taxes, and any other applicable charges are calculated and displayed at checkout based on the destination country/region and the details of your order.
The types of taxes and their applicability vary depending on the laws and regulations of each country.
A set of wires used to secure the lower end of the rain chain to weights or similar fixtures.
*Should you order the rain chain and weight together, specifically designed connecting brackets are included, so there is no need to order them separately.
Step1
Pass the U-shaped metal fitting through the bottom loop of the rain chain (or the bottom of the gutter body in the case of Hamon).
Step2
Thread the supplied wire through the rain chain. Next, thread the circular sleeve onto the wire. (Optional wire for anchor can be purchased with a rain chain)
Step3
① Pass the wire through the anchor, and then ②pass the wire through the circular sleeve. Then, tighten the hexagon socket set screw into the circular sleeve with an Allen wrench. Cut off the excess wire.
Step4
Finish up by placing the gravels to hide the anchor. Placing anchors will
reduce the splatter of the rainwater.
Wire catch
Circular sleeve
Hexagon socket head screw
Hexagonal wrench
Stainless Steel
