Shipping

About Delivery of Products

If we have your order in stock, we will complete the assembly of the rain chain and ship it within approximately 1 week from the date of your order. (Hamon types may take approximately 3 weeks.) The delivery time after shipment varies depending on the destination. Please check with the tracking number provided upon shipment. However, if the item is out of stock, it may take up to 3 to 4 months, so we encourage you to contact us promptly and as early as possible.

During shipping, customs in each country may need to confirm the package with the recipient (the customer). In such cases, the carrier or our company will contact you by phone or email. If we are unable to reach the recipient (the customer), the package may be discarded.If the package is returned to the sender (SEO Inc.) by customs or if it is discarded by customs, our company is unable to assume responsibility for the cost of re-delivery or the discarded products. Therefore, please pay close attention to calls and emails from the carrier or our company.

Customs Duty and Tariff

Customs duty is not included in our pricing. Upon purchasing our products, the customer is responsible for any customs duty in accordance to the laws of respective countries.