If we have your order in stock, we will complete the assembly of the rain chain and ship it within approximately 1 week from the date of your order. (Hamon types may take approximately 3 weeks.) The delivery time after shipment varies depending on the destination. Please check with the tracking number provided upon shipment. However, if the item is out of stock, it may take up to 3 to 4 months, so we encourage you to contact us promptly and as early as possible.

Customs duty is not included in our pricing. Upon purchasing our products, the customer is responsible for any customs duty in accordance to the laws of respective countries.

・In principle, we do not accept returns or exchanges after the arrival of the product. However, if the request for return or exchange of the product is due to defects, therefore our responsibility, then please contact us via the contact form within one week of the arrival. Please note that we cannot accept returns or exchanges passed that one-week period.

・In general, after receiving the returned product, we will refund the amount within one month after inspection.

・If the product is defective due to an accident during transportation, please contact us within one week of arrival. After you return the product, we will send you a replacement.

・As a general rule, the customer is responsible for the shipping costs when returning the product.

・Customers are responsible for contacting customs when processing the refund of import taxes paid upon receipt of the product.

・ If you have any questions about any of the information above, please contact us through the contact form.

Please measure the height from the bottom of the eaves sprout to the setup surface on the ground.

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